Shipping policy
We appreciate you choosing CONOR EVELYN WILSON for your apparel purchases. We strive to maintain standardized order handling and rigorous packaging standards for all clothing goods, ensuring every order is fully processed, properly packaged, and delivered in intact condition within a practical delivery cycle.
1. Order Processing Time
All confirmed and fully paid apparel orders will be reviewed, verified, and prepared for shipment within 1 to 5 business days, excluding weekends and statutory public holidays. During peak shopping seasons or periods with surging order volumes, standard processing schedules may be slightly prolonged. We will send official notification to affected customers promptly once any substantial shipping delays are confirmed.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated individually for each order based on package weight, dimensional size, and final shipping destination. All applicable shipping costs will be clearly presented to customers during the checkout process prior to order completion. The standard delivery timeframe for all clothing products is approximately 15 business days after dispatch from our warehouse. All quoted delivery durations are non-binding estimates, which may be affected by logistics partner delays, customs clearance procedures, adverse weather situations, operational logistical limitations, or regional public holidays.
3. Shipment Confirmation and Order Tracking
Once your apparel order is successfully dispatched from our facility, you will receive an automated confirmation email containing detailed shipping records and a unique tracking number. This tracking credential enables you to monitor the real-time transit status of your package. Please note that tracking system data will not be updated immediately after shipment, and full tracking functionality will generally be activated within 24 to 48 hours after the logistics carrier picks up your parcel.
4. Incorrect Address Disclaimer
Customers are solely responsible for submitting accurate, detailed, and valid shipping addresses when completing checkout. CONOR EVELYN WILSON shall not bear any liability for misdelivery, failed delivery, or package returns caused by inaccurate, incomplete, or invalid address information provided by customers. Any parcels returned to our warehouse due to address errors will incur additional reshipping charges, which must be covered by the customer.
5. Lost or Damaged Packages
If your apparel package goes missing during transit, please submit a formal inquiry to our support team within two calendar days following the scheduled delivery date to initiate a full investigation. If your order arrives with visibly damaged packaging or defective clothing items due to transit issues, you must report the incident within 24 hours of receiving the goods. Clear photographic evidence of both the damaged apparel products and original outer packaging is required for claim verification. Our support team will evaluate each case independently and resolve all valid issues in the most efficient manner possible.
6. Apparel Care and Usage Notice
Every clothing item sold by our store is equipped with official manufacturer care guidelines covering wearing, washing, drying, and maintenance specifications. To preserve the texture, color, and service life of apparel products, users must strictly follow the attached care instructions. We accept no responsibility for product damage, fabric deformation, color fading, or material deterioration resulting from improper cleaning, incorrect drying methods, unauthorized alteration, or inappropriate product usage.
7. International Shipping and Customs Notice
Cross-border shipments may be subject to import duties, local customs taxes, and administrative clearance fees in accordance with the regulatory policies of the destination country. All such additional charges are the exclusive obligation of the recipient and are not incorporated into the original product pricing or standard shipping fees. We have no control over local customs inspection processes, clearance speeds, and any supplementary fees imposed by foreign customs authorities.
8. Contact Information
Should you have any inquiries, suggestions, or concerns regarding this shipping policy, order logistics status, or after-sales issues, feel free to reach out to our professional customer support team via the official contact details below:
Business Name: CONOR EVELYN WILSON
Phone Number: +64 29 136 6720
Email Address: contact@conorclothing.shop
Physical Address: 74 Baffin Street, WKO, Pirongia 3802, New Zealand